|
 |
 |
|
 |
 |
We offer a wide range of services, as always, if your not sure, ASK. We dont mind telling you no, if we dont to something, and sometimes we know the right person for the job, even if it is not us.
We do offer DataShare services ranging from defining requirements to designing, developing, implementing and supporting LAN/WAN solutions involving diverse platforms and systems across proprietary networks and/or the Internet. Particular areas of expertise include: |
| |
LAN/WAN Implementation
Evaluating, designing and installing network infrastructure. |
| |
Wide Area Connectivity
Providing AT&T WorldNet Business Services or other integrated services for your business or home office. |
| |
Connectivity and System Integration
Blending diverse platforms into networks providing desktop point and click access to information residing on a variety of systems: VAX, RS6000, HP9000, AS/400 and other host systems with SNA, SQL, SAA and TCP/IP. |
| |
Thin Client Computing
Design, installation and integration of Citrix WinFrame or Microsoft Terminal Server/Citrix MetaFrame into your LAN or WAN. |
| |
Network Migration/Upgrade
Windows NT 3.5x to 4.0 to 2000 / XP or cross-platform upgrades. |
| |
Internet/Intranet Development
Planning and implementing Web strategies, installing firewalls and routers, or implementing corporate web servers for collaboration and commerce. |
| |
Remote Access
Providing capabilities for remote communications, remote node and Internet connections to facilitate working from home, field and car. |
| |
Training and Support
Helping you realize the full value of your technology through state-of-the-art training programs and top quality support. |
We also offer the following services.
| Desktop Application Support: |
| Provide Operating System, Industry Standard application and customized client application support to end users within the client organization. |
| Desktop Hardware Break / Fix Services: |
| Provide hardware repair and replacement for Tier 1 devices that have prematurely failed in customer environment at the desktop level. Fully certified Manufacturers technicians are also capable of diagnosing and trouble-shooting hardware requiring customized setup procedures. |
| Hardware and Software Installation Services: |
| Technicians certified in both Manufacturers Hardware and Software requirements install applications on Desktop PC's and Laptops utilizing a variety of methods available. Using these controlled methods, the technicians can quickly and efficiently deploy new hardware and software when requested. |
| Hardware and Software Move, Add, and Change Services: |
| Qualified technicians can provide multiple software and hardware upgrades as well as associated cascades of equipment as designated by the client organization. Our trained staff can perform moves of any piece of the distributed computing environment. All work is quickly scheduled with end users in an effort to increase user productivity and cause the least possible disruption to the user community. |
| Network Administration Support: |
| Provide a variety of Network services, including but not limited to: User rights, Network Connectivity, Client Network Support and Security rights. |
| Helpdesk Support: |
| Provide effective first contact call handling for the user community. Highly experienced and certified Helpdesk Support Technicians can quickly identify and if possible affect immediate resolution to users concerns. High first call resolution rates are key to running an effective Helpdesk. By quickly and efficiently resolving client issues at the Helpdesk, end users are returned to work in a timely fashion thus eliminating or reducing the need for Second Level Desktop Support. |
| Server Support: |
| Highly trained and Certified Technicians are available to identify and resolve Server Hardware issues as part of a total desktop support solution for our clients. Our unique partnerships allow ipitTECH access to manufacturer's parts depots and often, ipitTECH technicians can have the required part couriered to the client site within 4 hours of problem determination. |
| Asset Inventory: |
| Utilizing various methods from manual identification and tagging to automated software, ipitTECH can assist the client in identifying their assets and managing their asset lease schedules. |
| On-site Dedicated Resources & Management: |
| We can create a dedicated on-site team on our customers' premises of managed technical professionals to augment, supplement or replace existing customer IT resources in the areas of Desktop Support Services. This program is customized to meet the unique support needs of our customers. Service Engagement Managers are assigned to the customer engagement, ensuring that every aspect of the relationship is addressed and that customer satisfaction is at an optimum level. With over 15 years of experience in the desktop computing environment, we feel that this program is the most effective method for increased end-user productivity and customer satisfaction. |
|
|
 |
 |
 |
 |
 |
 |
|
